Re-engineer Processes
Our deep domain knowledge and experience in BFSI, helps us work with clients to re-engineer their business processes across various domains, products and channels. Our approach involves collaborating closely with clients to understand their specific needs and challenges. By re-engineering processes, we aim to optimize efficiency, enhance customer experience and streamline operations across different channels.
Krayontek's model focuses on defining outcome metrics before initiating the re-engineering process. This ensures that the objectives are clear from the outset and that the re-engineered processes are designed to deliver specific results. These metrics could include improvements in turnaround time, cost reduction, enhanced customer experience, or other key performance indicators relevant to the client's goals. By aligning the re-engineering efforts with predefined metrics, we help ensure that the interventions lead to tangible and measurable outcomes for our clients.
Our multi-step model covers the re-engineering requirement comprehensively. The steps include:
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1
Define Objectives And Scope
We work with the organisation to define the objectives for process re-engineering. We draw up the scope and the outcome as defined by the organisation.
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2
Identify Processes
Based on the vision outlined by the organisation, our model provides for either the client identifying that defines the processes to be re-engineered or we recommend the processes that require re-engineering based on parameters defined.
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3
Map The As-Is Processes
We create process maps or flowcharts of the As-Is process, identify bottlenecks, redundancies and inefficiencies/ gaps in the existing processes.
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4
Brainstorm And Redesign
We work in collaboration with the client team and through brainstorming, arrive at innovative and relevant solutions, redesign processes to eliminate unnecessary steps, automate repetitive tasks, and improve overall efficiency.
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5
Set Benchmarks
We Establish performance metrics and benchmarks to measure the success of the re-engineering effort. Compare current performance against industry standards or best practices.
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6
Implement Changes
Document the newly optimized processes, including standard operating procedures and guidelines. We enable rolling out the redesigned processes with due processes and training to the teams.
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7
Monitor And Evaluate
We monitor the performance of the re-engineered processes and collect and analyze data to evaluate the impact on efficiency, quality, and other relevant metrics.