Job Description

We have an exciting requirement with one of the leading NBFC clients for the position of Customer Support executive. Interested candidates can send in your resume to [email protected]

Role Description

This is a full-time on-site role, located in Mumbai, for a Customer Support executive at Krayontek Solutions. We are looking for a Customer Support Executive to assist our customers with solutions to problems/issues when using our products and services.

Exp – 1 - 2 years above
Location – Mumbai 
Position – Customer Service Executive

Qualifications

• A minimum of 1 to 2 years of experience working as a Customer Support Executive in chat or email 
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
• Quick learner to get adapted to the new product and service offerings.
• Very good oral and written communication skills.
• Excellent attention to detail, with strong problem-solving and analytical skills.
• Highly responsive to the customer queries/issues being received, to be able to resolve and respond within the timeline.
• Good working knowledge of MS – Excel, to be able to prepare MIS / Dashboards etc;
• Bachelor's degree is required.
• Good team player.
• Thrive to learn new concepts and ability to work in a highly challenging environment will be desirable